On Hold Messages

HOW TO IMPRESS

In business, just as in everyday life, making a good impression is important. There’s even an old saying to remind us that first impressions are the most memorable.

This “first impressions count” adage is something we experience throughout the working day. You only have to think about the last sales call you made. Or the most recent phone call from a customer.

When the phone rings your mind clicks into gear. It’s like a reflex action. Instantly you create a mental picture of the individual and the business they represent.

Imagine now that someone is calling your workplace. Will they be favourably impressed? Are they going to hear a professional sounding “Welcome Greeting”?

During extra busy times when callers are asked to hold the line, what impression will they make of your operation?

SEND THE RIGHT MESSAGE

Does your program of On hold Messages project the impression you desire?

Or will the caller be left dangling? That’s where the only sound they hear is the white-noise of an open phone line clouded by a feeling of doubt and abandonment.

It might be worse! Callers placed On Hold might have to endure the aural agony inflicted by the default program built-in to the phone system.

God forbid! Customer service oversights like that should be punishable by law.

It’s more than the Welcome Greeting and the On Hold Messages

 that provide opportunities for you to favourably impress.

All your telephone audio should be geared to project an image of a fully professional operation. A company that cares about customers.

This includes Voicemail messages, IVRs and even the humble After Hours Message.

CREATE A GOOD IMPRESSION FOC

The good news is you are not alone. Media Group NZ, the business audio specialists are on hand to help. Get to know them.

Request a free online sample by clicking the button labelled “free on hold message” in the services section on the Media Group NZ home page.

You will be sent a link to hear a bespoke sample message. Not some off the shelf sample, but the real deal. A message written and recorded especially for you and featuring a professional voice and music from their library of Royalty Free Music.

Be impressed free of charge. Start your phones projecting your best image now.  www.mediagroup.co.nz

Hold on Messaging Script

The primary objective of your hold on messaging script is to convey information that will assist individuals interested in using your services, purchasing your products, or visiting your shop, store, or showroom.

Some script ideas for on-hold messages:

1.Who

[On Hold Messaging Direct] is a market leader in the provision of [telephone messages, including interactive voice response (IVR), music-on-hold, and marketing messages].

2. The Location and Time

If you have an actual store or showroom, include information about it.

3. Concerning the items

Inform callers about your items; be informative without being overly salesy. Individuals disconnect if they believe they are receiving a hard sell while on hold.

4. Assured

Do your products come with a warranty? Can they test them? Do you have a team of professionals on hand?

5. Assist them in identifying

Informing callers of your affiliations or the types of people with whom you work will assist them in identifying and comprehending that they will be speaking with individuals who can help them.

6. Social Evidence

Have you amassed a large number of positive reviews or social media followers? Utilize this data to your advantage and inform your callers.

7. Teach them a lesson

Utilize any small details that will keep your callers engaged and teach them something new in the process. Ascertain that it is pertinent to your sector and avoid being overly salesy.

8. Sustaining Options

Inform them about your available support channels. You may have all of the necessary information and assistance on your website, but the caller is unaware.

9. Limited-Time Offers

If you want to keep consumers informed about special discounts and events while they wait, you may utilize several stock approaches.

10. Certificates / Awards

Have you received any industry recognition? Inform your callers.

11. Express gratitude to them

Thanking individuals for their time is a customary politeness, but do not go overboard. Intersperse these with messages about your organization and services, as demonstrated in the samples above.

Your on-hold messages provide an opportunity to engage with your callers, and I hope that these examples of on-hold messaging have provided you with some ideas and inspiration for crafting your on-hold script.

You can use these on-hold message examples to help you create your own on-hold script. Investment in customized on-hold messages and voice-over welcomes is critical for successful businesses since they can address the very particular needs of a caller and the operations of various groups or departments. The media group maintains the highest level of control over message services.

On hold messages for business

Your business telephone system is a powerful tool when you utilise all the potential it encompasses. In order to unlock all that power you need to work closely with an On Hold And Phone Audio Provider. 

With expertly scripted and professionally recorded audio on your phone you can present your business to the world in a style and manner that positions you well ahead of competitors.

Start with the best

When you choose Media Group as your On Hold And Phone Audio Provider you will be projecting the image you desire for your enterprise. You’ll be perceived as a no-nonsense operation. One that cares deeply about its services and products.

Most importantly you will come across as a company that makes every caller feel they are the most important customer of all.

Begin with a warm welcome

You telephone audio should include a number of essentials including The Welcome Message. This is a short friendly greeting and may include an Auto Attendant.

The Auto Attendant helps direct calls to the correct desk or department... For Sales Press 1. For Service Press 2 and so on.

All your telephone messages from Media Group will be written succinctly, recorded clearly and spoken by a professional Voice Over Artist.

When everybody has gone home

There should be an After Hours Message that not only advises callers of your opening hours but also invites them to call back. 

Your telephone system may have the capability to record a short message. In this case the caller can include their contact details to facilitate your return call. The one rule is of course always remember to make the call-back!  

You may need Voice Bank messages recorded for times when the intended recipient is away from their desk

Keep ‘em happy on the line

The quickest way to undermine your credibility is to place a caller on hold and leave them in a limbo world of silence. Or subject them to boring computer chimes.

An On hold Program from Media Group will help reduce the number of callers who simply hang up and go elsewhere. It will include well written messages about your products and services combined with quality music. 

New Zealand Voice Talent Agency

 Once a convict always a…

Why is it that across the ditch on the “West Isle” Aussies think it’s cool to adopt Kiwi stuff and claim it as their own? I’m not just talking about a big chestnut horse or a style of fleecy-lined boots. Or even a delicious meringue desert.  

The real kidnapping involves some very talented Kiwis. Musicians, actors, footballers, entrepreneurs, and more.

The list is endless. Singers and entertainers like Ricky May (vale), Max Merritt and the Meteors, Neil Finn, and depending on the mood his brother Tim.

If NZ wasn’t in the band name Split Enz might have been claimed en masse. Although to be fair Neil did cross over to the dark side when he joined Aussies Paul Hester (vale) and Nick Seymour to form Crowded House.

Some of Australia’s best voice artists also began life in the land of the “long white cloud”. Actor and rugby league aficionado Russell Crowe tops the current list.

However, the ground was pioneered by the talents of Peter Gwynne (vale) and his wife Cecily Polson. You will remember Cecily from films like “Muriel’s Wedding” and “See no Evil”. She also starred in the Aussie TV series “E Street”.

It would be remiss not to highlight the greatest corporate Voice Over guy ever, Paul Ricketts (aka Scott Newman, aka Doctor Ricketts). Sadly the world lost Paul in 2018.
Break out of the rut

So today when you need a voice over for your next project head to the best Professional Voice Talent Agency New Zealand has to offer. Media Group NZ.

You could pussy-foot around all month auditioning amateurs. What a waste. All you need is a few clicks on the mouse or taps on a screen and Media Group NZ will deliver.

Everything happens online. At the Media Group NZ website, you’ll hear samples of previous recordings by an immense array of voice over artists.

To help hone your selection the voices are classified by gender, age group, style, and ethnicity.

As the most experienced Professional Voice Talent Agency New Zealand can provide, Media Group NZ will ensure you find the right voice every time.

When you have made a choice, ask for a free online quote. If the budget is in the order you can also make a request for your preferred talent to supply a free demo read using an excerpt your script. Too easy!

Messages On Hold Pricing | Business Audio Solutions | Media Group - Media Group

If you have ever been left dangling at the end of a telephone wondering if you’ve been cut off and deserted, you’ll have a heightened appreciation for the often maligned On Hold program.

The fact is a well-produced, professionally voiced On Hold program is a very effective weapon in reducing the number of callers who simply hang up on the call.

On the question of Messages On Hold Pricing, it might be more practical to consider what happens by not having a MOH program on your business phones.

The primary aim of the Messages On Hold program is to reduce callers hanging up. When that happens the chances are high that instead of calling you back, they will take their business to one of your competitors. That’s costly.

You not only lose business to a competitor but you risk damage to the company’s reputation as a professional operation. This can be in spite of serious efforts to portray the business as having a positive approach to caring for customers.

It’s the old double whammy. Lost opportunities and encouraging callers to look elsewhere. So in real terms, Messages On Hold Pricing is not the issue.

The problem is one of the serious costs incurred for the lack of a quality On Hold program that will keep callers entertained and informed while waiting on the phone.

IT’S EASY TO SOUND GREAT

Media Group NZ, the business audio specialists create effective On Hold programs featuring music and messages.

The music is drawn from extensive libraries of Royalty Free Music. You can play a part in selecting the style of music that will be best suited to the business image you wish to project.

The music tracks could come from any genre; pop, rock, jazz, country, and more.

Along with the music you will decide on the content of any messages that callers will hear between the music tracks.

DON’T PANIC OVER WORDS

While you have the option to pen your own messages don’t get into a flap about it. The copywriters at Media Group NZ will create the scripts for you to approve prior to recording.

You will also have the chance to pick the voice-over artist(s) to hire from the male and female professional voice over talent on the books at Media Group NZ.

When you’re happy with the scripts, the music tracks, and the choice of voice for your Messages On Hold program, the finished product will be produced to the highest standards by experienced producers in the state of art digital recording studios.

Modern telephone systems are built to incorporate MOH programs but if needed Media Group NZ can supply an external player like the MOH 1200.

When the time comes to update the messages or if you wish to incorporate a seasonal greeting all those changes can be on-line in next to no time.