On hold messages for business

Your business telephone system is a powerful tool when you utilise all the potential it encompasses. In order to unlock all that power you need to work closely with an On Hold And Phone Audio Provider. 

With expertly scripted and professionally recorded audio on your phone you can present your business to the world in a style and manner that positions you well ahead of competitors.

Start with the best

When you choose Media Group as your On Hold And Phone Audio Provider you will be projecting the image you desire for your enterprise. You’ll be perceived as a no-nonsense operation. One that cares deeply about its services and products.

Most importantly you will come across as a company that makes every caller feel they are the most important customer of all.

Begin with a warm welcome

You telephone audio should include a number of essentials including The Welcome Message. This is a short friendly greeting and may include an Auto Attendant.

The Auto Attendant helps direct calls to the correct desk or department... For Sales Press 1. For Service Press 2 and so on.

All your telephone messages from Media Group will be written succinctly, recorded clearly and spoken by a professional Voice Over Artist.

When everybody has gone home

There should be an After Hours Message that not only advises callers of your opening hours but also invites them to call back. 

Your telephone system may have the capability to record a short message. In this case the caller can include their contact details to facilitate your return call. The one rule is of course always remember to make the call-back!  

You may need Voice Bank messages recorded for times when the intended recipient is away from their desk

Keep ‘em happy on the line

The quickest way to undermine your credibility is to place a caller on hold and leave them in a limbo world of silence. Or subject them to boring computer chimes.

An On hold Program from Media Group will help reduce the number of callers who simply hang up and go elsewhere. It will include well written messages about your products and services combined with quality music. 

Messages On Hold Pricing | Business Audio Solutions | Media Group - Media Group

If you have ever been left dangling at the end of a telephone wondering if you’ve been cut off and deserted, you’ll have a heightened appreciation for the often maligned On Hold program.

The fact is a well-produced, professionally voiced On Hold program is a very effective weapon in reducing the number of callers who simply hang up on the call.

On the question of Messages On Hold Pricing, it might be more practical to consider what happens by not having a MOH program on your business phones.

The primary aim of the Messages On Hold program is to reduce callers hanging up. When that happens the chances are high that instead of calling you back, they will take their business to one of your competitors. That’s costly.

You not only lose business to a competitor but you risk damage to the company’s reputation as a professional operation. This can be in spite of serious efforts to portray the business as having a positive approach to caring for customers.

It’s the old double whammy. Lost opportunities and encouraging callers to look elsewhere. So in real terms, Messages On Hold Pricing is not the issue.

The problem is one of the serious costs incurred for the lack of a quality On Hold program that will keep callers entertained and informed while waiting on the phone.

IT’S EASY TO SOUND GREAT

Media Group NZ, the business audio specialists create effective On Hold programs featuring music and messages.

The music is drawn from extensive libraries of Royalty Free Music. You can play a part in selecting the style of music that will be best suited to the business image you wish to project.

The music tracks could come from any genre; pop, rock, jazz, country, and more.

Along with the music you will decide on the content of any messages that callers will hear between the music tracks.

DON’T PANIC OVER WORDS

While you have the option to pen your own messages don’t get into a flap about it. The copywriters at Media Group NZ will create the scripts for you to approve prior to recording.

You will also have the chance to pick the voice-over artist(s) to hire from the male and female professional voice over talent on the books at Media Group NZ.

When you’re happy with the scripts, the music tracks, and the choice of voice for your Messages On Hold program, the finished product will be produced to the highest standards by experienced producers in the state of art digital recording studios.

Modern telephone systems are built to incorporate MOH programs but if needed Media Group NZ can supply an external player like the MOH 1200.

When the time comes to update the messages or if you wish to incorporate a seasonal greeting all those changes can be on-line in next to no time.