Hold on Messaging Script

The primary objective of your hold on messaging script is to convey information that will assist individuals interested in using your services, purchasing your products, or visiting your shop, store, or showroom.

Some script ideas for on-hold messages:

1.Who

[On Hold Messaging Direct] is a market leader in the provision of [telephone messages, including interactive voice response (IVR), music-on-hold, and marketing messages].

2. The Location and Time

If you have an actual store or showroom, include information about it.

3. Concerning the items

Inform callers about your items; be informative without being overly salesy. Individuals disconnect if they believe they are receiving a hard sell while on hold.

4. Assured

Do your products come with a warranty? Can they test them? Do you have a team of professionals on hand?

5. Assist them in identifying

Informing callers of your affiliations or the types of people with whom you work will assist them in identifying and comprehending that they will be speaking with individuals who can help them.

6. Social Evidence

Have you amassed a large number of positive reviews or social media followers? Utilize this data to your advantage and inform your callers.

7. Teach them a lesson

Utilize any small details that will keep your callers engaged and teach them something new in the process. Ascertain that it is pertinent to your sector and avoid being overly salesy.

8. Sustaining Options

Inform them about your available support channels. You may have all of the necessary information and assistance on your website, but the caller is unaware.

9. Limited-Time Offers

If you want to keep consumers informed about special discounts and events while they wait, you may utilize several stock approaches.

10. Certificates / Awards

Have you received any industry recognition? Inform your callers.

11. Express gratitude to them

Thanking individuals for their time is a customary politeness, but do not go overboard. Intersperse these with messages about your organization and services, as demonstrated in the samples above.

Your on-hold messages provide an opportunity to engage with your callers, and I hope that these examples of on-hold messaging have provided you with some ideas and inspiration for crafting your on-hold script.

You can use these on-hold message examples to help you create your own on-hold script. Investment in customized on-hold messages and voice-over welcomes is critical for successful businesses since they can address the very particular needs of a caller and the operations of various groups or departments. The media group maintains the highest level of control over message services.

On hold messages for business

Your business telephone system is a powerful tool when you utilise all the potential it encompasses. In order to unlock all that power you need to work closely with an On Hold And Phone Audio Provider. 

With expertly scripted and professionally recorded audio on your phone you can present your business to the world in a style and manner that positions you well ahead of competitors.

Start with the best

When you choose Media Group as your On Hold And Phone Audio Provider you will be projecting the image you desire for your enterprise. You’ll be perceived as a no-nonsense operation. One that cares deeply about its services and products.

Most importantly you will come across as a company that makes every caller feel they are the most important customer of all.

Begin with a warm welcome

You telephone audio should include a number of essentials including The Welcome Message. This is a short friendly greeting and may include an Auto Attendant.

The Auto Attendant helps direct calls to the correct desk or department... For Sales Press 1. For Service Press 2 and so on.

All your telephone messages from Media Group will be written succinctly, recorded clearly and spoken by a professional Voice Over Artist.

When everybody has gone home

There should be an After Hours Message that not only advises callers of your opening hours but also invites them to call back. 

Your telephone system may have the capability to record a short message. In this case the caller can include their contact details to facilitate your return call. The one rule is of course always remember to make the call-back!  

You may need Voice Bank messages recorded for times when the intended recipient is away from their desk

Keep ‘em happy on the line

The quickest way to undermine your credibility is to place a caller on hold and leave them in a limbo world of silence. Or subject them to boring computer chimes.

An On hold Program from Media Group will help reduce the number of callers who simply hang up and go elsewhere. It will include well written messages about your products and services combined with quality music. 

New Zealand Voice Talent Agency

 Once a convict always a…

Why is it that across the ditch on the “West Isle” Aussies think it’s cool to adopt Kiwi stuff and claim it as their own? I’m not just talking about a big chestnut horse or a style of fleecy-lined boots. Or even a delicious meringue desert.  

The real kidnapping involves some very talented Kiwis. Musicians, actors, footballers, entrepreneurs, and more.

The list is endless. Singers and entertainers like Ricky May (vale), Max Merritt and the Meteors, Neil Finn, and depending on the mood his brother Tim.

If NZ wasn’t in the band name Split Enz might have been claimed en masse. Although to be fair Neil did cross over to the dark side when he joined Aussies Paul Hester (vale) and Nick Seymour to form Crowded House.

Some of Australia’s best voice artists also began life in the land of the “long white cloud”. Actor and rugby league aficionado Russell Crowe tops the current list.

However, the ground was pioneered by the talents of Peter Gwynne (vale) and his wife Cecily Polson. You will remember Cecily from films like “Muriel’s Wedding” and “See no Evil”. She also starred in the Aussie TV series “E Street”.

It would be remiss not to highlight the greatest corporate Voice Over guy ever, Paul Ricketts (aka Scott Newman, aka Doctor Ricketts). Sadly the world lost Paul in 2018.
Break out of the rut

So today when you need a voice over for your next project head to the best Professional Voice Talent Agency New Zealand has to offer. Media Group NZ.

You could pussy-foot around all month auditioning amateurs. What a waste. All you need is a few clicks on the mouse or taps on a screen and Media Group NZ will deliver.

Everything happens online. At the Media Group NZ website, you’ll hear samples of previous recordings by an immense array of voice over artists.

To help hone your selection the voices are classified by gender, age group, style, and ethnicity.

As the most experienced Professional Voice Talent Agency New Zealand can provide, Media Group NZ will ensure you find the right voice every time.

When you have made a choice, ask for a free online quote. If the budget is in the order you can also make a request for your preferred talent to supply a free demo read using an excerpt your script. Too easy!

Messages On Hold Pricing | Business Audio Solutions | Media Group - Media Group

If you have ever been left dangling at the end of a telephone wondering if you’ve been cut off and deserted, you’ll have a heightened appreciation for the often maligned On Hold program.

The fact is a well-produced, professionally voiced On Hold program is a very effective weapon in reducing the number of callers who simply hang up on the call.

On the question of Messages On Hold Pricing, it might be more practical to consider what happens by not having a MOH program on your business phones.

The primary aim of the Messages On Hold program is to reduce callers hanging up. When that happens the chances are high that instead of calling you back, they will take their business to one of your competitors. That’s costly.

You not only lose business to a competitor but you risk damage to the company’s reputation as a professional operation. This can be in spite of serious efforts to portray the business as having a positive approach to caring for customers.

It’s the old double whammy. Lost opportunities and encouraging callers to look elsewhere. So in real terms, Messages On Hold Pricing is not the issue.

The problem is one of the serious costs incurred for the lack of a quality On Hold program that will keep callers entertained and informed while waiting on the phone.

IT’S EASY TO SOUND GREAT

Media Group NZ, the business audio specialists create effective On Hold programs featuring music and messages.

The music is drawn from extensive libraries of Royalty Free Music. You can play a part in selecting the style of music that will be best suited to the business image you wish to project.

The music tracks could come from any genre; pop, rock, jazz, country, and more.

Along with the music you will decide on the content of any messages that callers will hear between the music tracks.

DON’T PANIC OVER WORDS

While you have the option to pen your own messages don’t get into a flap about it. The copywriters at Media Group NZ will create the scripts for you to approve prior to recording.

You will also have the chance to pick the voice-over artist(s) to hire from the male and female professional voice over talent on the books at Media Group NZ.

When you’re happy with the scripts, the music tracks, and the choice of voice for your Messages On Hold program, the finished product will be produced to the highest standards by experienced producers in the state of art digital recording studios.

Modern telephone systems are built to incorporate MOH programs but if needed Media Group NZ can supply an external player like the MOH 1200.

When the time comes to update the messages or if you wish to incorporate a seasonal greeting all those changes can be on-line in next to no time.

Best Voicemail Greetings for Your Business

Probably one of the most important, but often overlooked tools in your business arsenal is your Voicemail Greeting For Work.

Every time a phone call from a customer gets an answer, be they new business or one of long standing, you’re building on that special client service relationship.

Trouble only begins when the phone goes unanswered and the caller is left bewildered and probably a tad angry. In this day and age it simply shouldn’t happen.

Heed the warning bells

The sound of a telephone ringing-out is a warning bell to the caller and a death knell to the success of a business.

The caller will be left thinking these guys just don’t give a flying fancy for me! On any scale of customer service that caller will rate the business well below par.

The net result to you might be losing the customer and inadvertently helping a competitor win a new account.

More is the pity because the cure to this situation is simple. Set up a Voicemail Greeting For Work.

Your Voicemail will not only answer the call but also provide a facility to invite the caller to record a message and request a call back.

No rocket science required

While you can probably dash off a few words and record your own Voicemail Message every DIY Voicemail comes with its own cringe factor built-in.

Plus to make the most effective use of Voicemail you will need to create a few recordings to cover various scenarios. You might be away for the holiday season or out of the office for the afternoon etc.

Take the cheese not the chalk

The most impactful way to prevent DIY cringe is to have you Voicemail Messages produced and recorded by the audio specialists at Media Group NZ.

There’s a vast difference in the company image you project when the script has been crafted by a seasoned copywriter and a professional voice artist has read the script.

At Media Group NZ you will be able to choose the male and/or female voices you believe will best represent your business image.

You can hear actual samples of the voices available online. Have a listen and make a decision. You can also enquire about costs, updates, special effects and music you might want to include in the recording.

If you have a jingle or sung tagline you can include that to help add personality to your Voicemail Messages. With Media Group NZ the sky is not the limit!

Things to Include in a Voice-mail Message

If you experience some difficulty putting together a script or finding the right words to record on the answering machine you’re going to love this idea. Simply let the experts at Media Group NZ do it all for you.

Do you need a Script for a Church Answering Machine or professional voice over talent to record that script? Your prayers will come to fruition here and now with help from Media Group NZ.

SOUND FRIENDLY AND INVITING

Your business might not be so closely aligned to “The Big Guy”. However you still need to project an impeccable image over the phone.

When people call, they need to be reassured they are dealing with an organisation that cares about exemplary service. They also expect you’ll go the extra kilometre to ensure complete customer satisfaction.

We all know first impressions are important in all relationships. If the first contact is by telephone you should ensure you put across your best and image.

Whether it’s a Script For a Church Answering Machine or the wording in a phone Welcome Greeting to any enterprise you only get one shot at that first impression.

BEYOND THE INITIAL GREETING

With any pre-recorded telephone message it’s important to make callers feel they are the target of the message. Let them know you value their call.

You should extend the professional quality of your telephone “persona” beyond the message on the answering machine.

Have the experts at Media Group NZ supply a complete package covering your Welcome Greeting, On Hold Music and Messages, Voicemail, After Hours Message and more.

EVERYTHING HAPPENS ONLINE

It’s convenient and flexible. Begin by going online to choose the voice or voices that best suit the nature of your operation.

Online you’ll hear actual samples recorded by the range of male and female professional voices available from Media Group NZ.

Make your choice and request a free quote. You may even be able to arrange a free demo to be totally sure of your selection.

It’s a God send. www.mediagroup.co.nz

Voice Agency Christchurch, Auckland & Wellington NZ

For years I laboured under the misapprehension the title Voice Over was another employment opportunity offered by the mob. The other was in Stand Over.

I wasn’t sure if I should say “Voice Over” or “Voiceover”. I presumed one way was the old Sicilian style and the other a New York influence. I was concerned.

Everybody knows what Stand Over means with the mob. It means lots of standing around looking tough. Maybe a smoke drooping from your lower lip. You know the non-filter type. It’s always flopping around on the lip but never comes unstuck.

Stand Over means being able to block an entire doorway with your eyebrows. It means having friends in high places who are scared of what you might know. And scared friends in low places who might know all the details.

The title Stand Over isn’t meant to be taken literally. Sure the mob leans on people but that should be regarded as more of an incentive scheme.

These days Stand Over is a misnomer. Standing astride a person like some Colossus in a double breasted suit hardly fits the genteel approach favoured by most modern hitmen. (Advice to ex-spies; Don’t drink tea with strangers who smoke Russian cigarettes) 

THE DILEMMA REMAINS

What Does A Voice Over Do? Unlike the aforementioned Stand Over, it’s highly unlikely that a Voice Over will pull a gun on you and demand all your money. Or even do their best Colossus of Roads impression. Unless you would like to hear an audio interpretation of that legendry oversized Greek.

A Voice Over is an audio actor. A person who articulates the words crafted by a scriptwriter on subjects ranging from breakfast cereal to more interesting topics such as the mating habits of newts and more. Stay tuned for the special expose on   banning TV reporting of live coral spawning until after 10pm.

So if you need of a Voice Over, to whom do you turn? Someone to breathe life into the script for your radio or TV commercial. A talent who can create interest in a presentation on any topic.